One minute you’re watching your brother or sister blow out the candles on a sixth birthday cake and then in what seems no time at all you’ve both left home and moved into adult life. Those precious growing up years were no doubt recorded by your Mum, Dad or doting grandparents, so you can look back at photos or recordings of significant events like family holidays, outings, parties and birthdays. Those milestones that marked your transition from baby to toddler, toddler to child, child to teenager and finally your arrival at adulthood.

If your parents had not recorded those events on film, you would be hard pressed to recall the subtle changes that happened year on year. In the countryside, subtle changes happen every day as the seasons unfold. If you are running a rural business, you are missing a fabulous, affordable opportunity if you don’t capture those seasonal changes and use images of them to promote your goods and services.

I was standing in the beautiful cafe at Loch Leven’s Larder listening to Robin Niven talking about the story of the farm shop and cafe during the Farm and More Fife Tour in Scotland last week. Watching the sun sink down over the stunning Loch Leven, I could only agree when he said, how the farm itself provides untapped opportunities for seasonal branding. Every week there is something new to see.

What is seasonal branding?

Companies large and small want to attract customers with eye catching displays which chime with what’s going on in the lives of their customers. Tying branding to the seasons is an obvious choice for companies selling fresh produce. So here in the UK high street retailers like Marks and Spencers or Waitrose will use autumnal, winter, spring or summer countryside scenes to promote seasonal goods such as pumpkins, asparagus, strawberries or new season lamb.

Those seasonal re-brands are carefully designed and executed. The variety keeps a company’s image fresh and prevents the customers getting bored. Every few weeks the branding changes giving the impression that this is a place that sells the freshest, most vibrant produce.

Why use seasonal branding in your business?

Seasonal branding like this gives variety, it gives consumers something different to look at, it ties in with consumers’ calendar events such as Halloween, Valentine’s Day and Easter. It keeps a business image, fresh, alive, relevant.

More than that though it tugs at consumers’s heartstrings.

Tap into the lure of the countryside

The idea of escaping to a quieter more authentic existence in the country, closer to nature has captivated urban dwellers for centuries. Whether for a weekend re-charge or a lock stock and barrel change of lifestyle, the countryside has a strong pull on the imagination. Bringing that closeness to nature, into people’s shopping experience helps feed that idea and connects your produce and your business in with that aspiration for a simpler, better life in the country.

If your customers are already country dwellers you reinforce their good choice of location!

This creates good positive vibes. Don’t forget people in amongst the chimney pots are dreaming about what’s on your doorstep.

Affordable images on your doorstep

For large companies re-branding like this is expensive. It requires designers, photographers, printers and a big budget.
Once the re-branding is done, it has to be rolled out across stores, shop windows, sales literature. Surely that’s way beyond a small businesses’ budget?

It would be, except that if you live on a farm or are based in the countryside you have the most fantastic source of seasonal branding imagery right on your doorstep. From a bright red robin on a snow covered twig to daffodils blooming in the hedgerows. With a half decent camera you can capture the seasonal changes as they happen. On farms, every day there are so many stunning photo opportunities. You probably don’t realise the effect those photos have on city dwellers who dream of clean air and big open spaces.

On farms, new born lambs provide the super cute factor but frozen water troughs, pigs running amok and goats being milked all add seasonal colour to your communications. If you take the photos on your own farm, you have the added advantage of uniqueness.

The big brands can do this but it takes a lot of organisation and budget. All you have to do is walk out the door with your camera.

Take a camera everywhere

If you are using online platforms like Facebook, Twitter or a blog it is easy and cheap to upload these pictures as you take them. Even for printed material and shop branding, you can substantially reduce your spend by getting in the habit of carrying around a camera or smart phone with decent camera.

Every few weeks there is a seasonal celebration of some sort on the calendar. From well known events like Christmas and Mothers Day to the less commercialised Michaelmas and Saints day feasts.

You can have fun creating albums of relevant images that can be added to your blog posts, e-news articles and of course your Facebook page.

At the end of the year you will have excellent material to produce a unique calendar for sale in your shop or market stall.

Just imagine if you had no recorded images of your childhood, how much would you retain of those changes big and small that happen as you grew up? In the same way, your surroundings change in big and small ways throughout the year. Share those changes with your customers and bring them a little slice of life in the country.

Juliet Fay.

© Juliet Fay 2011, author, speaker, trainer, marketing consultant, sales writer Wales, UK

Helping rural businesses make more from doing what they love by helping improve their sales writing, marketing campaigns and Twitter use. Email me for a quote.

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Plato, a classical Greek philosopher,  believed the mind was a chariot pulled by 2 horses. The charioteer represents reason with the two horses representing good and bad instinct or emotions. It is the driver who must drive the horses forward but also rein them in and prevent them from overturning the chariot.

Modern neuroscience suggests that the relationship between reason (or logic) and emotion, (or feelings), is much more dynamic than that, and that in fact rather than logic trying to over rule emotion, they are inter- dependent. Emotions plat a vital role, propelling us to act after digesting all the available data.

The word emotion and the word motivation come from the same Latin root, movere, which means to move.

To encourage readers to act you need to create an enticement, a catalyst. I call this an Emotivator. I'll tell you what this is and how to create one, but first, let's talk about emotions.

What are emotions?
Emotions in this context are instinctive feelings as opposed to reason. We think of instinctive feelings as based on intuition that comes from our sub- conscious, working at a level we cannot analyze.

In simpler terms, have you ever made a business decision based on your gut feeling? Sometimes, even after weighing all the evidence between two courses of action, you know your choice is based on something more than logic. A positive feeling that engaging company A’ services is the right choice, even though there is nothing to suggest that company B can’t do the job.

You feel more positive about Company A.

We use emotion to form opinions and these enable us to act.

If you were to make decisions simply based on weighing up the pros and cons, decision making becomes almost impossible. With unlimited variations you would never reach a conclusion, never have an absolute winner.

Emotion kicks in to help us form opinions based on the data we’ve collected.

How do you use this information in copywriting for your farm business?
You need to stimulate an emotional response.

When you are writing copy for your farm customers or potential customers, you can present all the benefits, have glowing testimonials, and a strong call to action but if you don’t engage the reader and stimulate an emotional response, then they won’t take the action you suggest.

Engaging readers and customers is a popular mantra in the marketing and communications world, but what does it actually mean?

It means provoking that positive emotion around your farm products or services.

The easiest way to do this, is to show that you understand the customer and her dilemmas and that you have the perfect solution. You can do this by creating a Emotivator .

What is an Emotivator?
An Emotivator is a sentence or phrase that you can use on your leaflets, business cards and in your email signature. It is a crucial line in your sales letter or web sales page.

It is not a tag line, as its focus is not to sum up your brand or premise of your business. It is more like a musical hook, designed to catch the ear of the listener and encourage them to read on.

The Emotivator must do three things:

  1. Who: It must attract people that you can genuinely help with your products or services.
  2. Before: It must identify these peoples’ current situation, their problems or aspirations.
  3. After: It must hint at how life will be after you use the product or service. The hint must intrigue the reader and entice her to read on.

The purpose of this is very simple. You want these people to realise this message is for them and only them, then to feel that the writer understands precisely where they are and where they want to be in terms of your product or service. Finally the Emotivator must offer an enticing picture of a better future situation as a result of using your product or service.

The response to a good Emotivator is almost subconscious and crucially if someone reads your message and that person isn’t in your target audience, then there may be no reaction at all. That’s fine. You don’t need the people who are never going to buy to be moved by your copy.

Examples of Emotivators

Food copywriter

Who – food businesses
Before – copy not working
After – copy attracting paying customers

Turning stale content into fresh sales

CCTV and alarm systems for farmers
Who – farmers
Before – unprotected farm, afraid of losing valuable stock or equipment
After – sleep easy

Keeping watch all over your farm so you can sleep easy

How to create your Emotivator

  • Define who you want to attract.
  • Think about your business from the cusotmers point of view
  • Where are they at now. The Before. Think about their issues. Isolate the problem: them most pressing problem.
  • What feeling does the problem produce – e.g. Irritation, fear, rage, longing, disappointment etc.
  • How does that manifest? e.g. Jumping at noises, disturbed sleep
  • How can you solve that problem/change this? e.g. an alarm gives someone else the task of being the night watchmen.
  • What feeling will the solution bring? Relief, joy, peace of mind, gratitude etc. Sleep easy

Practise developing an Emotivator for your farm service or product and then test it out. You’ll know if it’s working because people will say, ‘how do you do that?’.


© Juliet Fay 2011.
If you run a farm based or rural enterprise, you can get more articles like this on farm marketing and copywriting direct to your inbox twice a month, by subscribing here.
You'll also get updates on workshops and e-books that will help you understand more about your customers and how to connect with them.
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Where to now?
Read articles on copywriting
Read articles on marketing
Any questions or comments? Please add your thoughts below.

Workshops and Training
New! for 2012 – Business writing for an interactive audience
Currently I am developing a new course for business owners who want to improve their understanding of business writing techniques and get practical help to make writing easier. The course will combine workshops, home study and online support. I am looking for your input to decide on the focus for this first intensive course.
What are the 3 most things you find most difficult in your business writing?
Please add your thoughts to the blog post on my site.

 

So you have your first e-news, e-zine or email campaign all worked out. After adding the final touches you hit send and out it goes to the 38 subscribers on your list. And don't you feel pleased with yourself?

A total of 10 people open your email but not one clicks on the link to your offer.

Like air rushing out of a deflated balloon all your enthusiasm disappears. This is not the magic fix to your ailing sales you'd been hoping for.

Don't give up.
Problem: you need a bigger list. Opening rates vary with different industries but you might be surprised to know that opening rates of just 20% or higher mean you're doing well. So if you thought 90 – 100% of your list would read your e-news, think again. Now you can see why you need to build your list. It is from the list that you get sales opportunities. Effort spent building your list means more sales opportunities.

Why quality is more important than quantity in your list
Building a quality list means attracting subscribers who want what you are offering. A huge list of people who have no interest in you, your product or service is just a great big waste of time. Worse, it could damage your reputation as you irritate people with unwanted emails.

Building your list relies on developing trust between you and your subscribers.

Offer something of value.
Treat email addresses as valuable.
Remember that email is a personal communication i.e you are sending messages to real people not just email addresses.

How thinking of your e-news as a valuable product will help you promote it
Hopefully you are sending content that your readers want. This content is valuable to your readers. Start to think of your e-news as a valuable product and promoting it gets easier.

First decide what the value is e.g. special offers, tips, ideas, alerts, industry news etc. Write a line about what you offer,

e.g. 'If you'd like to know about future special offers and promotions, subscribe to our e-news.'

You can add a touch of exclusivity to make it more attractive,

e.g. 'To get our exclusive, subscriber only offers, sign up to our e-news'

How using an incentive can encourage people to subscribe
People are wary of giving away their email address. After all who wants more emails in their inbox? Offering an incentive can help to persuade people that a) there is something of value in your e-news and b) you are genuine and offer something relevant.

Incentive ideas:

 

  • a competition (offer a monthly prize draw for a voucher to be used in your business)
  • free software
  • free membership to a forum
  • a free e-book (write your own or type "free content" into Google and you'll find piles of free e-books that companies would love you to give away).

Ideas for e-books: If you are a tourist attraction, offer a guide to festivals in the area. For guests coming to self catering cottages, a short history of the area or a guide to walks in the area would be useful. Web developers could offer a short guide to starting a blog.

Asking for the information
Don't ask for too much information. Long forms are off putting. First name, last name and email address are the minimum. You may want to know which country or region your subscriber is from, but don't ask for full postal addresses unless you want to mail to your list as well.

Email addresses and the law
It is both good practice and a legal requirement that you only send emails out to those who have 'opted in' to your list otherwise you are sending spam i.e. unsolicited messages. In the US and countries like Italy the anti-spam laws are strictly enforced and carry heavy penalties if you fall foul. To be sure you are on the right side of the law in the UK, consult The Privacy and Communications (EC Directive) Regulations 2003.

Ensure you are complying with the law on data protection. In the UK you can find all the dos and don'ts here.

Quick tips for promoting your enews.
Online promotion

  • Sign up form on your website (home page or every page) with incentive.
  • Pop up window on your website – these appear when people enter or leave your site. Use with caution, preferably when people are leaving the site as any appearance of coercing people to subscribe before they've had a a look at what you offer, will back fire and annoy people.
  • Add the incentive and link to sign up in your email signature.
  • Post a link to every enews on your Facebook page (talk to your web developer about automating this process).
  • Post a link to every enews on your LinkedIn page.
  • Tweet a link to every enews (many email marketing programmes will do this automatically for you).
  • Promote your e-news via your blog. Give a taster of the e-news and then a link to the full version and a link to the sign up form.
  • Guest blogging. If your articles appear on other blogs, don't forget to include your line about subscribing at the end of your article.
  • Online directory entries – many membership sites, allow you to write a 2-400 word entry about your business. Include your sign up text with link.
  • Add a link to your sign up form at the bottom of every enews (if you use an email marketing programme like Mail Chimp, your enews will be hosted on a public web page so not everyone that reads it will necessarily be a subscriber).
  • Ask for opt in after the check out in your online shop.
  • Enews swap – find out which other enews your subscribers read (from complementary businesses rather than competitors) and ask the supplier to swap recommendations. You could offer guest articles and publish articles for them as well. This is an effective way to build your list.
  • Ask your existing subscribers to introduce you to friends or colleagues who would benefit from your e-news. Many email marketing programmes include a forward to a friend button in the footer as standard but consider a specific campaign twice a year. Include the text that subscribers could send to friends or colleagues.

Offline promotion
In countries where double opt in is required (i.e. customers subscribe once and then confirm subscription), you cannot complete the opt in process for them, even if they have given you permission. In that case use methods that encourage people to go online and subscribe using the form on your website.

  • In retail premises provide a kiosk (could simply be a PC) with your sign up form and information about your enews on the screen. Ask people if they'd like to sign up after they've completed their purchase.
  • Ask for email addresses (and permission to sign people up) on feedback forms.
  • If business customers come to your premises, have a fish bowl at reception to collect business cards.
  • If your customers don't carry business cards, use the fish bowl but offer simple forms for people to fill out.
  • Ask if people would like to subscribe when they phone to make an enquiry, booking, request more information.
  • Tell people about your enews in Visitor books.
  • Add a line about signing up to your invoices and estimates.
  • Use the back of your business card to offer your enews as a useful resource. Remember to add the website address.
  • During presentations, offer something of value e.g. a free report and ask for business cards from those that want to sign up.
  • Postcards – if you have a database that has mailing addresses rather than email addresses, send out a short postcard encouraging people to subscribe for the online version of your newsletters or offers.
  • Telemarketing campaign – likewise if you have phone numbers but no email addresses, consider a campaign to 'update information'. Ask your list if they'd like to receive offers, news or updates by email.

Building your list is not a one hit activity. When you consider that customers are the life blood of any business and email marketing, done right, is a cost effective way of getting business, then you can see that promoting your e-news is fundamental to developing your business. It's something you should work on every week.

Go now and do one thing to promote your enews and build your list.

Until next time

Juliet

 

 

 

 

 

 

Juliet Fay.

You can get articles like this direct to your inbox by subscribing here.


Workshops, products and other useful stuff:


CIME ‘Having your cake and eating it’ – Why advertising and PR can give your business creative control & build credibility
Creativity and Innovation in Micro-Enterprise or CIME is a project running a number of activities for micro enterprises in West Wales, all of which are FREE to delegates. At the end of August I will be delivering a session to help you write better adverts and press releases. To find out more and register your interest, click here.

Look out for more CIME workshops in September across the three counties.

 


New! for 2012 – Business writing for an interactive audience
Currently I am developing a new course for business owners who want to improve their understanding of business writing techniques and get practical help to make writing easier. The course will combine workshops, home study and online support. I am looking for your input to decide on the focus for this first intensive course. The 2 areas under consideration are:

  • Writing for websites
  • Writing for blogs

If you are interested in this type of course, I would love to get your input at this development stage. Please add your thoughts to the blog post on my site.

 

"Once upon a time there were three bears and they lived in a little house in the woods……….."

You know what's coming don't you?

It's story time.

How did you react? Did you relax, just a fraction? Stories connect with us at a deep level. Many of us heard them as children from our parents, in Church, through song. Stories bring us good things: entertainment, escapism, travel to new places, they help us understand our world, our feelings and our place in the world.

Case Studies: stories for business

In business we can use the power of stories through case studies. Case studies are a powerful, often overlooked tool, in your marketing kit. By telling a story, case studies help to answer customer objections and show how products or services can solve their problems but more than that, they make a connection between the reader's situation and your case study subject. That connection makes the reader feel more curious about what you are selling.

They are similar to testimonials or reviews, but case studies go further into the story behind the sale. They let the reader peek behind the scenes and see into the world of a real customer . They work particularly well for service providers like door drop companies. Here you can use a story that shows the cumulative effect of multiple letter box drops. Yes you use specific details about which leaflets were most effective and how many initial enquiries were generated. You can include specific figures to show the return on investment (ROI), of course.

But there is something more. These facts and figures can be made many times more powerful if you profile the business before and after. We want to know what kind of people are running this business? What are they doing well? What challenges are they facing? How do they make decisions? How did they make this buying decision?

Case studies aren't just a good tool for service providers they are a good awareness raising tool for new, unusual or niche products too.

Creating demand for niche food products

For instance if you are selling e.g. goats milk ice-cream you may need to overcome certain pre-conceptions about the flavour of goats milk. Perhaps your product is going well amongst those with dairy intolerances, asthma or eczema but you want to get it out to a wider audience on the strength of its flavour. You believe it competes well with cows milk ice cream.

If you have a restaurant who rave about your ice cream, especially if they've never stocked goats milk ice cream before, then this would be a powerful story that could help get customers to try it and other catering and food retail outlets to stock it. The story would focus on what persuaded them to try it e.g. tasting some at a food show, how they did some blind tastings against other ice creams in their restaurants, the customers' reactions, how they use it, and why it has become a firm favourite. Again we want to know what kind of restaurant it is, what kind of diners go there, but also what kind of people run this business. Are they quirky, highly professional, traditional or innovative?

Why case studies are so powerful

The main reason why case studies are so powerful is because of something called 'social proof'. This is simply the process of people looking over their shoulders to see what their peers are doing in order to inform their decisions on how to act or in this case what to buy.

It's also known as the herd instinct (rather appropriate in our goat example above).

The roots of this go back to a time when survival depended on social inclusion. To be shunned, would mean losing the warmth, shelter and protection of the community, leading to certain death.

Connecting with your peer group

The key to employing social proof is to understand how we recognise our peers. Basically your peer group consists of people like you. People who share your environment, your values, your likes and dislikes or your hobbies. For customers this is people who share the same taste, income bracket, fears or aspirations.

When you write your case study you need to give enough background so that readers can recognise if this business or person is one of their gang, one of their peer group or not.

Using the powerful elements of story telling

Stories have survived over the millennia because they are a powerful teaching tool. Before there was widespread literacy, information could only be conveyed orally. In the same way that social proof draws on our desire to be accepted by others like us, stories work so well because we can all relate to them. The story of our lives, the story of others' lives. You only have to look at the huge consumption of stories about celebrities to realise the scale of the fascination with other peoples' lives particularly those lives we aspire to live. You can employ this device in your promotions and interaction with customers or would be customers.

How do you construct a case study?

You were probably told that a good story had a beginning, a middle and an end. This holds true for case studies. The easiest way to build a case study is to interview your subject with a set of questions you've prepared before hand. Keep in mind, you want to show how a problem or series of problems were solved by your product or services. Describe the before and after scenario and enough background about the subject so we get can share the journey.

Think of it as a detective story. Set down the problem and then lay the trail of clues.

Questions for case studies

Here are some general case study questions you can adapt

Name
Business/organisation
Position/role in that business
What is your background?
What drives you/what gets you out of bed in the morning?
Where would you like your business/life to be in 5 years time?
What keeps you up at night?

What was your situation before you used this service/product? What were your main concerns, issues, difficulties that you wanted solved?
What outcome did you want?
What had you already tried?
Why didn't that work?

How did you find out about this product or service?
What persuaded you to buy this?
What did you find after you used this product or service?
In what way has this product or service made life easier/better/more profitable? Can you give specific examples?
How do you feel about this product or service now?
Would you recommend this product or service? If yes, why?
Do I have your permission to use what you've said in my publicity material?
The questions are grouped into 3 sections. In the first section we want to get under the skin of this organisation or individual and find out what makes it tick. You may not use all the detail you get here, but it gives you plenty of material to draw on.

The next section focuses on the problems that your product or service could solve. Finally you ask about how your product or service made a difference. Here you need specific detail. As in all copywriting the more specific you can be the more powerful the writing.

"As a result of the advice we increased our profit by 14% last year."

Finally the all important 'permission' question. Even though you will no doubt explain why you are interviewing your subject, it is polite and good business practice to get explicit permission.

Tips on writing the case studies

A good tip is to record the interview. If you are face to face you can use a low cost dictaphone or an app on your iPhone or Android phone. There are recording devices you can plug into land line phones if you are doing the interview by phone. For international calling, Skype is ideal. It is free if you call other Skype users or you can buy credits to call landline numbers. Easy to use, low cost, recording software is available: Pamela for Skype on PC or Call Recorder for Skype on Mac. Always ask if it is okay to record the conversation before you start recording.

The reason for recording the interview is that you can concentrate entirely on your subject's responses rather than trying to take notes and you have a chance to listen again at your leisure. It also means you can quote directly from the interview.

Starting to write

The questions above give you an outline. Take the answers and remember you are telling a story. Think about connecting one piece of information to the next. Break up the information with sub heads. You could leave the questions as the sub heads.

This can also provide a house style which you can repeat every time you use a case study. You'll notice weekend supplements often have an interview with a celebrity and each interview follows the same format.

How happy faces attract the same

This brings me on to images. Smiling faces attract people. That reminds me of a classic slogan that the Canadian volunteering organisation, CUSO had in days gone by,

"Happy faces going places."

Corny but undeniably true.

A photo of your subject smiling is excellent or it could be a photo of them 'at work' but avoid boring shots of warehouses or groups of people in suits. Like your story, your image needs personality.

Who can you approach for case studies?

If you are just starting out then you can ask trade associations such as the Chamber of Commerce or support organisations like Women In Rural Enterprises for some relevant subjects who may in time become customers. This works particularly well if you provide a service like helping people with employment issues and you want some stories behind the legislation. Ideally though you should be using your own customers so that your specific products or services can be showcased.

When can you create case studies?

Just as collecting testimonials should become a weekly or monthly habit, so creating case studies should be part of your process whenever you are launching a new product, promotion or you want to boost sales in a particular area. When you are launching a new product or service, moving into a new geographical field or even moving into a new media such as Facebook or Twitter. Finding case studies from people in or using those new areas will help your credibility.

So remember, "once upon a time….". Case studies are powerful selling tools they also mix up your writing and bring other people into your overall story. You'll find most people are happy to help you if you ask for an interview and explain what it's for.

'Til next time……

Juliet

You can get regular tips and articles on copywriting, marketing and selling if you sign up to my e-news. You'll also get notifications about workshops and products that could help you. Sign up here.

 

 

I am delighted to be a guest presenter for the Creativity In Micro Enterprises (CIME) Project marketing workshops in West Wales in May 2011. These are FREE for delegates.

Aimed at micro enterprises who struggle with marketing, the day includes practical activities as well as material designed to help you understand more about how marketing works. Here's the blurb.

CIME Innovation Networks invites you to…"I should do more marketing!"

In response to feedback from attendees at previous sessions, the Innovation Networks in May will be looking at demystifying some aspects of marketing.

Huw Thomas, a specialist in marketing from the School of Business at the University of Wales Trinity Saint David will be unpicking marketing priorities whilst Juliet Fay who runs an E-marketing and copywriting consultancy will concentrate on developing a creative customer focus.

Dates and Venues

Tuesday 10th May 9am – 12.30pm Old Founders Library, TSD, Lampeter Campus
Tuesday 10th May 2pm – 5.30pm Uchaf Country House Hotel, Capel Dewi, Carmarthen
Thursday 12th May 9.30am – 1pm Technium, Pembroke Dock

Please follow this link to enrol

Hoffai Rhwydweithiau Arloesi CAMF eich gwahodd i….

"Dylwn i wneud mwy o farchnata!"
Mewn ymateb i adborth gan y rheini a oedd yn bresennol yn y sesiynau blaenorol bydd y Rhwydweithiau Arloesi ym mis Mai yn rhoi sylw i'r gwaith o gael gwared ar y dirgelwch sy'n gysylltiedig â rhai agweddau ar farchnata.

Bydd Huw Thomas sy'n arbenigwr mewn marchnata yn Ysgol Busnes Prifysgol Cymru Y Drindod Dewi Sant yn egluro blaenoriaethau marchnata, a bydd Juliet Fay sy'n rhedeg gwasanaeth ymgynghori ynghylch e-farchnata a hawlfraint yn canolbwyntio ar ddatblygu sylw creadigol ar gwsmeriaid.

Dyddiadau a Lleoliadau

Dydd Mawrth 10 Mai 9am-12.30pm Hen Lyfrgell y Sylfaenwyr, YDDS Campws Llambed
Dydd Mawrth 10 Mai 2pm – 5.30pm Plasty Capel Dewi Uchaf, Capel Dewi, Caerfyrddin
Dydd Iau 12 Mai 9.30am-1pm Technium, Doc Penfro

Dilynwch y ddolen hon i gofrestru:

 

We've all had those pushy sales calls where the sales rep just won't take no for an answer. Whether or not you buy, the call leaves you feeling bad and somehow tainted. No one likes that kind of approach and it certainly doesn't lead to long term business relationships.

Why not?

Those pushy sales calls use coercion and what you might call unsavoury tactics to get you to act, rather than providing genuine solutions with genuine products or services. They may get the sale but they give selling a bad name.

Using excessive punctuation like !!!!! or **** in email subject lines is like using pushy sales tactics

The purpose is ostensibly to try and get the email to stand out in people's in-box and create a sense of urgency, so that they open it, but in reality it comes across as over- excited and just plain annoying.

Most internet email account providers have spam filters set to detect spam emails. Spam or junk emails are defined as 'unsolicited bulk emails'. Bulk here just means one email sent out to large numbers of email addresses. If you look in your own junk folders you will see hundreds or thousands of emails promoting every kind of miracle cure. Many use excessive punctuation and so the filters tend to associate this with junk emails.

It's a big problem

According to the Message Anti-Abuse Working Group, the amount of spam email was between 88-92% of email messages sent in the first half of 2010.

Another trick spammers use to try and foil the filters, is to disguise words like "free" by replacing some of the letters with numbers, punctuation marks or symbols e.g. "fr££".

Obviously we don't want our genuine emails to be mistaken for such communications, so what can we do?

You don't need to bother with pushy tactics or tricks with punctuation

As with all communication, if you are genuinely providing something of value for your readers, then you don't need to bother with such tricks.

However there are ways to improve your subject lines to increase the chances of getting your email opened. Here are a few quick tips:

  • Use a headline that entices and arouses curiosity, leaving the reader wanting to know more e.g. "How to eat ice cream guilt free". 'How' and 'why' are good words to use.
  • Keep the subject line relevant to the content of your email e.g. "Tickets now on sale for the Entisubi Music Festival" – followed by details of the festival and ticket sales.
  • Limit your subject line to about 50 characters.

How to talk about offers without risking your email being binned

If you are giving away something free or you have a special offer that your customers would value, you certainly want to advertise the fact. Follow these simple guidelines to avoid your genuine communication getting junked.

  • Be aware that words like "free" or "special offer" are used by spammers and so put them in the middle or towards the end of the subject line, rather than at the beginning.
  • Don't use e.g. "free" in every subject line.
  • If you are offering something "free" and you put this in the subject line, make sure the details of the offer are in the first paragraph (keeping your subject line relevant).
  • Ensure sensitive words are used sparingly in the main email. The filters react to how many times such words are used as well as which words are used.
  • If you use email marketing software like Market Mailer, Mail Chimp or Aweber then use the spam checker functions. These give your email a score according to how spam-like it is. The score for this email is 3.7. Anything below 5 is not usually classified as spam.

Remember your job is to provide something of value for your customers in print, by email and in person. As long as you keep that in mind, you won't need to bother with subject lines full of !!!!!!! or ££££££££s or *******.

 


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